Welcome to dokado
SERVICE
Worry-Free After-Sales Service
Our worry-free after-sales service directly targets the pain point of overseas buyers in cross-border cooperation: cumbersome after-sales processes and difficulty in resolving problems in a timely manner. We understand that in international trade, efficient and professional after-sales support is crucial for maintaining long-term cooperation.
Therefore, we have established a dedicated after-sales service team that provides 24/7 response services to overseas buyers. Each batch of products is assigned a unique traceability code, which records detailed information such as material sources, production batches, and quality inspection reports. When a buyer encounters customization-related inquiries (such as size adjustment suggestions) or quality issues (such as individual product defects), they only need to provide the traceability code, and our team can quickly locate the problem link.
We provide targeted solutions according to the actual situation: for minor quality issues, we offer flexible compensation plans; for batch problems that do not meet customization requirements, we implement free supplementary delivery of qualified products or standardized return and exchange processing in line with international foreign trade regulations. In addition, we also provide post-delivery follow-up services, actively inquiring about product sales and usage feedback, and providing relevant support such as reordering guidance. Our worry-free after-sales service eliminates the worries of overseas buyers in cross-border cooperation, allowing them to cooperate with us with complete peace of mind.
